Withdrawal and service

Rights of withdrawal

When you buy goods from us, you have 14 days to decide whether you wish to keep them or not, at which time you must return them. You can then return your order without penalty and without giving any reason (the cost thereof is to be paid by you). This does not apply to custom made Bach flower remedies.

Within the first 14 days of your delivery, we expect you to handle the package with care. Goods that are returned must not have been used and have to be sent back in the original packing and in a sealed state.

In order to exercise your right to withdraw from your contract of purchase quickly and correctly, both in the case of a delivery of services, and in the case of delivery of goods, you can fill out the form below and return it to Tom at bachfloweradvice.ie.

We will send you an acknowledgement of your withdrawal by email.

MODEL WITHDRAWAL FORM”

(Only fill out and send this form if you wish to withdraw the agreement)  - To Tom Vermeersch, Condédreef 56 – 8500 Kortrijk -  Belgium – tom at bachfloweradvice.ie :

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

Ordered on (*)/received on (*),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date

(*)  Delete as appropriate.

Complaints

Of course we continue to hope that all of our clients are 100% satisfied. If you should have any complaints about our services, then you can contact us through the contact page. We will do our utmost to respond to your complaint within 48 hours (or two working days)